St John Ambulance

CHC33015 Certificate III in Individual Support

CHC33015 Certificate III in Individual Support

(Ageing, Home and Community)

Provide person centred physical and social support, to people living in residential or aged-care.

Turn your passion for care into a career with the St John CHC33015 Certificate III in Individual Support

This qualification will provide you the skills to provide support with empathy and care to people living at home or in aged-care, who need support due to ageing or disability. The course is your gateway to a rewarding career working along passionate and fulfilled colleagues.


Whether you’re caring for older people in their own home or in a community facility, providing individualised support catered to the needs of each individual is vital. If their needs are due to ageing, disability or other reasons, using your discretion and judgement in relation is a daily need. As the role needs a range of knowledge, including procedures, techniques, theories and concepts, this qualification will prepare you to work in the industry in a way that is safe and compassionate.

Course Delivery

This program is designed over a standard academic year comprising of 52 weeks. Participants will undertake face-to-face workshops and supported self-paced learning.

Units of Competency
HLTAAP001 Recognise healthy body systems
CHCCCS023 Support independence and well-being
CHCCCS015 Provide individualised support
CHCLEG001 Work Legally and Ethically
HLTWHS002 Follow Safe Work Practices for Direct Client Care
HLTINF001 Comply with infection prevention and control policies and procedures
CHCDIV001 Work with Diverse People
CHCCOM005 Communicate and Work in Health or Community Services
CHCCCS011 Meet personal support needs
CHCAGE001 Facilitate the empowerment of older people
CHCAGE005 Provide support to people living with dementia
CHCHCS001 Provide Home and Community Support Services
CHCCCS025 Support Relationships with Carers and Families


There are no pre-requisites for CHC33015 Certificate III in Individual Support.

  • This course requires manual handling and lifting, as such, participants should consider these requirements before enrolling.
  • Provide a valid Unique Student Identifier (USI)
  • After being accepted into the course, you will be required to undertake a Language, Literacy and Numeracy (LLN) Assessment. The purpose of this evaluation is to ensure you have the language
    and literacy skills required to succeed in the course. It will also assist us to identify any language and literacy support that you will require during the course.
  • Where a student has an identified need for assistance with language, literacy or numeracy, St John Ambulance Australia’s trainers and assessors will endeavor to provide this assistance directly.
  • You must have a laptop or tablet that can be used in class to access websites and to complete exercises.
  • This qualification requires intermediate skills in word processing and using the Internet to search and locate information. All assessment documents are written in Microsoft Word or PDF.


As per the qualification requirements, participant is required to undertake 120 hours of work placement as detailed in the Assessment Requirements of the units of competency. Participants are required to undertake supervised practical placement in relevant aged and home care settings. Evidence provided by the supervisor will contribute to assessment of the participant’s ability to work at this level. Prior to commencing work placement, participant will be required to provide the following:

  • Current HLTAID011 Provide First Aid certificate
  • Current National Police check (gained no earlier than 3 months prior to going on work placement
  • Proof of vaccination for Covid 19
  • A Health Status check (immunisations status)

Course Fees

For full fee paying students: Total course fee is $2,295 and can be paid using the below payment methods

EzyPay Direct Instalments Zip

Booking fee deposit: $150.00

11 fortnightly payments of: $195.00

Booking fee deposit: $150.00
Material Fees $145.00
Installment 1: $500.00
Installment 2: $500.00
Installment 3: $500.00
Installment 4: $500.00
More information on Zip can be
found here:


Note this course is not eligible for government funded/subsided places.


If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.

If you would like to apply for Recognition of Prior Learning, contact who can provide advice and the RPL candidate guide for each unit for which you want to apply for RPL.


All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word format. You will need to complete your answers in the workbook and upload to Moodle. Your trainer will provide you with feedback in your workbook.


Participants may progress to higher level qualifications within and/or across the community sector.
Further training pathways from this qualification include, but are not limited to:

  • Certificate IV in Ageing Support
  • Certificate IV in Disability
  • Certificate IV in Mental Health, Certificate IV in leisure and health or Certificate IV in Alcohol and
    Other Drugs

Completion of this qualification enables participants receive a certificate outlining this nationally accredited qualification. This may then enable them to receive either Recognition of Prior Learning or Credit Transfer towards a relevant qualification.