Frequently asked questions

Before I book my class

We have 20 training locations across Victoria - find out more on our Locations page.

St John recommends, as per WorkSafe Victoria’s Compliance code for First aid in The Workplace and the Australian Resuscitation Council guidelines, that resuscitation skills are renewed every 12 months.  First aid skills should be renewed every 3 years. More information on recommended renewal guidelines for all courses is here.

Yes, CPR is included in all our Provide First Aid course options. Learn more about HLTAID003 Provide first aid here.

Yes, the Provide first aid course includes topics on asthma and anaphylaxis. Learn more about HLTAID003 Provide first aid here.

We do offer concession rates for students and concession card holders for our First Aid training. Please contact our customer service centre on 1300 360 455 to book with a concession.

Please note: We do not offer concession rates to students for our Certificate III and IV courses.

If you would like to be invoiced for your course to pay afterwards, this cannot currently be completed online, and all online bookings must be completed by credit card. Please contact our customer service team on 1300 360 455 to book via invoice.

The minimum age to attend a course without an adult is 14 years, and children between 10 years and 13 years of age can attend accompanied by an adult. There is no maximum age.

St John will do everything we can to meet your individual needs.  If you require assistance or have any questions about your participation in training, please contact us prior to booking via customer.service@stjohnvic.com.au or call our customer service team on 1300 360 455.

Some of our courses require students to complete cardiopulmonary resuscitation on the floor in order for a Statement of Attainment to be issued.  Students will need to perform CPR (including strenuous physical compressions) while kneeling on the ground. A pillow can be used under your knees to perform these exercises, but they must be performed on the ground.  If you can’t perform CPR on the ground you can still attend the course to learn first aid, but we won’t be able to issue you with a Statement of Attainment for the unit.

Onsite training can be conducted at your workplace/site/home at any time and can be further customised to suit your needs. This tends to be a preferred option when class sizes reach 8 or more.

Public training at one of our 17 training venues may be a convenient option for smaller groups or individuals. We offer training 7 days a week, to be as convenient as possible for you.

In line with Worksafe Victoria guidelines, we recommend the following ratios for low and high-risk workplaces.

Low risk workplaces (offices, libraries and most retail shops, workplaces with low exposure to hazards):

  • one first aid officer for 10 to 50 employees
  • two first aid officers for 51 to 100 employees
  • an additional first aid officer for every additional 100 employees.

Higher risk workplaces (those where employees may be exposed to hazards that could result in serious injury or illness that would require immediate medical treatment, which could include manufacturing plants, commercial kitchens, meatworks, motor vehicle and body panel workshops, medical research facilities, prisons and forestry operations):

  • one first aid officer for up to 25 employees
  • two first aid officers for 26 to 50 employees
  • an additional first aid officer for every additional 50 employees.

 

Before my class

It takes 24 hours (on business days) for online bookings to be entered into the system and an email confirmation sent out to the participant’s email address. It will take until the Monday if your course was booked online after 5pm on a Friday. 

Confirmations are emailed at the time of processing the booking if you are booking through our customer service centre.

Some of our courses require students to complete online learning before the class. 

If your class required pre-learning to be completed the unique link to your Student Readiness page and the pre-learning will be sent with your booking confirmation. The pre-learning includes a series of videos and questions to assess your knowledge. If you haven’t received your booking confirmation within 24 hours of booking please contact our Customer Service team on 1300 360 455.

If you select a course with a pre-learning component, it is mandatory for that course and must be completed by the student prior to attending the class. The pre-learning generally takes 2-3 hours to complete.

All students enrolling in nationally recognised training in Australia need to obtain a Unique Student Identifier (USI). A USI is an exclusive 10-digit number consisting of letters and numbers that will be used to link a student’s account to all of their training records.

To create your own USI or read more about it to, go to: www.usi.gov.au. Once you have your USI, please register the number with us via the Student Readiness page in the link emailed to you with your booking confirmation. You can read more about USI’s here.

There may be a discrepancy between how we have recorded your details and how they appear in your Unique Student Identifier (USI). Please call us on 1300 360 455 and we can update your name in our system and register your USI.

If you need to reschedule your course, please contact our customer service centre as early as possible, but no later than 5pm the day before your training. There may be fees involved in cancelling or rescheduling your course.

 

On the day of training

If you expect to be late to your class, we will need to reschedule you to a new class so that you don’t miss important learning and assessment. If you are running late please call our customer service team on 1300 360 455 to reschedule your training.

Rescheduling: if you contact us on the same day of the training before 5pm, you may reschedule without incurring transfer fees. You have 3 months from that date to rebook, after which you will forfeit the training funds credited.

Cancelling: if you cancel 5 days before the training date you can receive a full refund.

Please visit our training locations page for information about parking and how to get to our venues.

You may want to bring a notepad and pen to take your own notes.

For some of our classes, you will need to bring your own smart device such as a smartphone, tablet or laptop to your class. The device needs to have mobile data and be fully charged.  You will use the device to answer some multiple-choice questions and minimal data will be used. 

Do also bring snacks and your lunch.

There are compulsory physical activity components to the course. There is no provision for the child/children to be supervised when the participant is engaged in the course work. The Trainer and the other participants cannot be expected to share in the care of the child/children.

Thus taking all of the above in consideration, it is in the best interest of all in the Training Room that no child/children should be in the training room during the training hours.

We recommend you wear comfortable, casual clothes and long pants as you will be kneeling on the floor and will also be required to act as a patient and lie on the ground to be put into the recovery position.

Lunch is not provided as part of the course. Depending on the training centre location, there may be vending machines or local cafés nearby.

Yes, there is a morning tea break, lunch break of 45 minutes and afternoon tea break for a full day course.

 

After my class

Certificates and Statements of Attainment are emailed out automatically providing you have registered your USI with St John. Click here to learn more about USI’s.

In most cases, you will receive an email within 24 hours of completing your class. If you have not received an email within 5 days please contact our customer service team at customer.service@stjohnvic.com.au or on 1300 360 455.

We are a Fee for Service RTO and report annually to NCVER which then updates USI.

Transcripts reflect the training activity reported by us as an RTO into the national VET collections, so outcomes are not updated in transcripts in real-time.

Reporting is quarterly for Government Funded training and annually for most Fee for Service training activity and for data submitted via Boards of Study for school students. Hence, any training undertaken in the year 2020 will reflect on your transcript in the coming year 2021.

To avoid confusion, training graduates should rely on documentation issued by their RTO for recent training pending regular national collection uploads.

For further information, please refer to https://www.usi.gov.au/training-organisations/using-usi-registry-system/transcripts-training-records.