St John Ambulance

Youth Wellbeing and Child Safety

St John Ambulance Victoria is a child safe organisation with zero tolerance of any harm, abuse or neglect.

This page aims to provide information about our safeguarding practices and to provide an easy way for anyone to access information if they need it.

If you are a Youth Member or young person and need some help, you should talk to a trusted adult or contact us and we can be your trusted adult.

If you form a reasonable belief that a Youth Member or young person is at risk of harm, or you have concerns for their safety or well-being, please contact a St John Child Safety Officer. Where somebody is in immediate danger, contact triple zero (000).

You can contact the child safety officer by phoning our child safety contact line on 03 9483 4386 (24 hours a day) or email on Please note the email address is not monitored 24 hours a day, but we will get back to you within 2 business days.  Any urgent matters should be directed to the Child Safety Officer via the contact line.

Youth Wellbeing & Child Safety Complaints and Reporting

If you wish to raise a safeguarding concern, make a report or a complaint related to youth or child safety; please press the button and complete the reporting form. This form will be submitted to our child safety team.

In an emergency or where a young person is in danger contact - police, fire, ambulance on triple zero (000)

Kids Help Line

This is a free counselling service for young people across Australia aged between 5 and 25

Phone:1800 551800 or


24 hour phone line for crisis support and suicide prevention

Phone:13 11 14 or

Beyond Blue

24 Hour phone line for support, information and advice

Phone: 1300 224 636

After hours Child Protection Emergency Service

Phone: 13 12 78

St Kilda Crisis Contact Centre

Crisis accommodation services

Phone: 1800627727


Mental Health support services for young people

Minus 18

Support for young LGBTIQA+ people

Centre for Multicultural Youth

Youth service for young people from diverse cultural backgrounds

Our members come from many different backgrounds and St John welcomes applications for membership from all members of the community, regardless of difference.

We are committed to fostering an inclusive, safe, respectful, positive and equitable environment for all participants in the St John Youth program. One of the ways that we achieve this is to ensure that our policies, procedures, practices and Program activities are inclusive. In addition, our Mangers, Officers and Adult Leaders will model inclusive practices and we will encourage inclusive practices in our Youth Membership.

In providing an inclusive environment, we will positively challenge and address any incidence of discrimination, racism, sexism, bullying, homophobia, interphobia and transphobia, or any other form of harmful behaviour, that we are made aware of. In all our interactions, we aim to promote a feeling of belonging, community connectedness and inclusion. To promote inclusion, we will display messaging promoting the inclusion of all people.