HLT31120 Certificate III Non-Emergency Patient Transport

Nationally Recognised Training

Become a Non-emergency Patient Transport officer.

Certificate III Non-emergency Patient Transport

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The course was great, all of the trainers were really helpful, they come from a range of different backgrounds in the healthcare industry, so being able to draw on their knowledge was very beneficial. I’m really glad I made the choice to go through St John to complete my certificate III Non-Emergency Patient Transport and would definitely recommend the course to others.
Kristy Hesketh

All About the Course – Watch this Video

Patient transport is our business. Our Trainers work in the industry and know how to train Patient Transport Officers to the highest standard. That's why our training produces the best quality candidates.

The Qualification

This qualification reflects the role of workers such as non-emergency patient transport officers who provide non-emergency transport and care for patients who have a non-acute or chronic illness or disability and require transportation. Workers in this role provide appropriate patient assessment, follow procedures for safe removal of a patient for transport for pre-arranged or booked transport service and the time of response is not given high priority in comparison to emergency transport.

The Promise

We are confident in the delivery of our training. On successful completion of the course and application to careers@stjohnvic.com.au, graduates will be guaranteed an initial telephone interview for vacant Patient Transport Officer positions in the Non-Emergency Patient Transport division.

So far we have employed 61 graduates of this course into our Non-Emergency Patient Transport division at St John as Patient Transport Officers.

Watch Kristy’s journey from student to employment with St John

Upcoming Course Start Dates

  • 2 June 2022
    • Clayton
    • Enrolments close last bookings 26 May
  • 21 June 2022
    • Keilor East
    • Enrolments close last bookings 14 June
  • 7 July 2022
    • Ballarat
    • Enrolments close last bookings 1 July
  • 25 July 2022
    • Keilor East
    • Enrolments close last bookings 18 July
  • 10 August 2022
    • Clayton
    • Enrolments close last bookings 3 August
  • 26 August 2022
    • Keilor East
    • Enrolments close last bookings 19 August
  • 13 September 2022
    • Clayton
    • Enrolments close last bookings 6 September
  • 29 September 2022
    • Keilor East
    • Enrolments close last bookings 22 September
  • 18 October 2022
    • Clayton
    • Enrolments close last bookings 11 October
  • 27 October 2022
    • Keilor East
    • Enrolments close last bookings 20 October
  • 4 November 2022
    • Keilor East
    • Enrolments close last bookings 28 October
  •  11 November 2022
    • Clayton
    • Enrolments close last bookings 4 November
  •  22 November 2022
    • Geelong
    • Enrolments close last bookings 15 November
  • 25 November 2022
    • Keilor East
    • Enrolments close last bookings 18 November

Course Delivery

There are 13 units in the Certificate III Non-Emergency Patient Transport. These are listed below. Students will be required to attend one of our training facilities:

- St John Ambulance (Victoria), 1/8 Redwood Drive, Notting Hill, 3168

- St John Ambulance (Victoria), Unit 8, 16A Keilor Park Drive, Keilor East, VIC, 3033

- Geelong Football Umpires' League, Kardinia Park, Geelong, VIC, 3220

- Eastern Hub Community Centre, 285A McKillop Street, Geelong, VIC, 3220

- St John Ambulance (Victoria), 3 Endeavour Way, Alfredton, VIC, 3350 

Unit Code and Name
HLTAID011 Provide first aid
HLTAID015 Provide advanced first aid and oxygen therapy**
BSBMED301 Interpret and apply medical terminology appropriately
CHCDIV001 Work with diverse people
HLTAAP001 Recognise healthy body systems
HLTINF001 Comply with infection prevention & control policies & procedures
HLTOUT001 Implement safe access and egress
HLTOUT007 Transport non-emergency patients under operational conditions
HLTOUT010 Communicate in complex situations to support health care
HLTWHS002 Follow safe work practices for direct client care
HLTWHS005 Conduct manual tasks safely
HLTWHS006 Manage personal stressors in the work environment
HLTAAP002 Confirm physical health status

** HLTAID011 Provide first aid unit is a pre-requisite.

Course Requirements

This course consists of nineteen (19) workshops of face-to-face training which includes four observer shifts (available on Tuesdays to Fridays) with St John. Students are also required to complete selfpaced workbooks, and self-guided learning. Students are given six (6) months from course commencement date to complete the course. For Face-to-face sessions, observation shifts and simulated training, students will be required to attend one of our training facilities.

Additional Requirements

To commence in this course, you are required to have:

  • Full Driver’s Licence (P/L plates not accepted).
  • Current working with children check
  • Current Police check
  • Students must have a laptop or tablet which is wi-fi enabled
  • Proof of vaccinations for COVID-19 (fully vaccinated), current Influenza (within the last 12 months), Hepatitis B, Varicella, Pertussis, Measles/Mumps/Rubella, with serology report (required before commencing observer shifts)
  • Students must be clean shaven for infection control (PPE requirements) on observer shifts


Course Fees

Course fees can be paid in fortnightly instalments through EzyPay when you enrol online, via Zip or direct payments.

EzyPay Direct Payment ZIP

Course fee: $4740

  • Deposit: $600.00 (non-refundable)
  • Instalment 1: $690
  • Instalment 2: $690
  • Instalment 3: $690
  • Instalment 4: $690
  • Instalment 5: $690
  • Instalment 6: $690

Course fees are $4740

  • Deposit: $600.00 (non-refundable)
  • 1st Payment – 2 days prior to course start date: $1,380.00
  • 2nd Payment – Before end week 5: $1,380.00
  • 3rd Payment – Before end week 12: $1,380.00
This course is eligible for Zip payments. Click to find out more.

Payment must be paid in full prior to undertaking observer shifts.

If you wish to transfer after enrolment from one course date to another, a $50 administration fee will apply to reschedule.


Note this course is not eligible for government funded/subsided places.

Additional Information

Patient Transporter Job Duties generally include:

  • Transports patients by assisting patients in and out, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from particular service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
  • Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
  • Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
  • Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory.
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances health care organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Recognition of prior learning (RPL)

If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.
If you would like to apply for Recognition of Prior Learning, download and complete this form and forward to nept.training@stjohnvic.com.au


Assessment Information

A successful outcome for this certificate will be determined by a range of different assessment methods including written assessment (questionnaire), observation of simulated and practical activities etc. You will be required to demonstrate CPR on a manikin on the floor.

Participants will also be required to undertake a wide range of manual handling tasks in preparation for future employment.

All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word or PDF. You
will need to complete your answers in the workbook and email to your trainer. Your trainer will provide you feedback in your workbook. In the Assessment Task Workbook, each assessment task provides explicit instructions on how to complete the task.


Skills and Qualifications

Patient Transporter Skills and Qualifications

Customer Service, Customer Focus, Bedside Manner, Physical Fitness, Verbal Communication, Listening, Documentation Skills, Decision Making, Patient Services, Health Care Administration, Health Promotion and Maintenance

I’ve always wanted to work at St John and wear the greens. Thankfully, after completing the course, I was given the opportunity to interview with St John and have since gained employment with them as a Non-Emergency Patient Transport Officer. I’m glad I took the step to complete the course with St John and am now doing a job whereby I am helping people every day.
James Harvie
Course runs extremely well. The Trainers had industry experience and able to communicate this. Great Trainers, great learning environment, great coaching when needed.
I rated it a 10 and believe it's a great course. I thoroughly enjoyed it!! Tom is an outstanding educator and was quick in assessing the group and tailoring the pace, style and approach to the program that made it continually interesting. Would strongly recommend to others.
St John Ambulance Victoria provides excellent training! I'm now generally a better, more aware driver as a result of completing this course and feel well equipped to become a PTO. Thank you!
Loved the course and was upset that it came to an end after 2 and a bit weeks. Always more to learn and can’t wait to continue learning it. I think the course was structured our great, with great trainers
Instructors were friendly and approachable. Information delivered was comprehensive, clear and precise. Class size of 12 was workable and encouraged student participation.
It was perfect and I loved it. Having done the course now it has cemented for me how much I’d love to work in the industry and be part of something great.
St John Non-emergency Patient Transport officer

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