HLT51020 Diploma of Emergency Health Care

Nationally Recognised Training

Become an Ambulance Transport Attendant

Diploma of Emergency Health Care

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Patient transport is our business. With Trainers working in the industry, we know what it takes to train Ambulance Transport Attendants to the highest standard, producing high quality, job ready graduates.


The Qualification

This qualification starts you on the pathway for a role as an Ambulance Transport Attendant, providing non-emergency transport and care for patients who have a non-acute or chronic illness or disability and require transportation. You will gain the skills to provide clinical assessment and pre-hospital interventions to patients in need, including providing advanced skills in life support.

The Diploma of Emergency Health Care is the next step to take after you have already completed the HLT31120 Certificate III Non-Emergency Patient Transport and have been working in the industry.


The Promise

We are confident in the delivery of our training. On successful completion of the Diploma and application to careers@stjohnvic.com.au, graduates will be guaranteed an initial telephone interview for vacant positions in the Non-Emergency Patient Transport division at St John.

So far we have employed 51 graduates of our courses into our Non-Emergency Patient Transport division.


Upcoming course dates

  • Tuesday 19th July 2022 - West Melbourne location


Want to know more about the St John Diploma of Emergency Health Care course? Watch our on-demand webinar!

The webinar is hosted by James Ray, Clinical Instructor for the Diploma of Emergency Health Care course at St John Ambulance Victoria.

Join James as he explains more about what the Diploma of Emergency Health Care is, why you should do this course, career pathways, the St John Diploma of Emergency Health Care difference, as well as enrolment requirements and commonly asked questions.

Course Delivery

There are 17 units in HLT51020 Diploma of Emergency Health Care, listed below. Students will be required to attend our training facility at:

-St John Ambulance (Victoria), 1/8 Redwood Drive, Notting Hill, 3168

Unit Code and Name
CHCLEG001 Work legally and ethically
HLTOUT005 Assess and deliver standard clinical care
HLTOUT006 Transport emergency patients
HLTOUT008 Manage a scene
PUAEME005 Provide pain management
CHCDIV001 Work with diverse people +
HLTOUT010 Communicate in complex situations to support health care +
HLTWHS002 Follow safe work practices for direct client care +
HLTWHS006 Manage personal stressors in the work environment +
BSBMED301 Interpret and apply medical terminology appropriately +
HLTOUT007 Transport non-emergency patients under operational conditions +
HLTAAP002 Confirm physical health status +
HLTINF001 Comply with infection prevention and control policies and procedures +
HLTAAP001 Recognise healthy body systems +
HLTWHS005 Conduct manual tasks safely +
HLTAID0015 Provide advanced resuscitation and oxygen therapy * +
HLTOUT001 Implement safe access and egress +


* In order to undertake HLTAID015 Provide advanced resuscitation and oxygen therapy participants are required to undertake HLTAID011 Provide first aid unit as a pre-requisite. HLTAID011 is completed as part of the Certificate III in Non-Emergency Patient Transport which is a separate course with its own fees and charges.

+These units are completed as part of the HLT31120 Certificate III in Non-Emergency Patient Transport


Course Requirements

  • This course runs over 35 weeks, with 1 day per week commitment to learning. This is made up of a combination of face to face classes, which includes 15 mandatory workshops covering 5 units of competency plus observation shifts where you will be on a work placement and simulated training.
  • Students are also required to complete self-paced workbooks, and self-guided learning.
  • During weeks with classes, these run 8.30am-5pm one day per week, you are also expected to complete 12 hours of self-guided learning. During weeks where there are no classes and your on-road observation shifts are conducted, you are also expected to complete 20 hours of self-guided learning activities.
  • In total the time commitment is 718 hours for the course.
  • Students are given 12 months from course commencement date to complete the course.



There are no pre-requisites for HLT51020 Diploma of Emergency Health Care. However, St John’s delivery model requires participants of this program to:

Upon completion of the above requirement participants will be able to apply to enrol in HLT51020 Diploma of Emergency Health Care.

This may also require participants to update their first aid units if they are not current and/or require the new first aid units.

Information on HLT31120 Certificate III in Non-Emergency Patient Transport can be found here.


Additional Requirements

To commence in this course, you are required to have:

  • Full Driver’s Licence (P/L plates not accepted).
  • Current working with children check
  • Current Police check
  • Students must have a laptop or tablet which is wi-fi enabled
  • Proof of vaccinations for current Influenza (within the last 12 months), COVID 19, Hepatitis B, Varicella, Pertussis, Measles/Mumps/Rubella, with serology report (required before commencing observer shifts)
  • Students must be clean shaven for infection control (PPE requirements) on observer shifts


Course Fees

Course fees can be paid in fortnightly instalments through EzyPay when you enrol online, via Zip or direct payments.

EzyPay Direct Payment ZIP

Course fee: $8695

  • Deposit: $995.00 (non-refundable)
  • Instalment 1: $962.50
  • Instalment 2: $962.50
  • Instalment 3: $962.50
  • Instalment 4: $962.50
  • Instalment 5: $962.50
  • Instalment 6: $962.50
  • Instalment 7: $962.50
  • Instalment 8: $962.50

Course fees are $8695

  • Deposit: $995.00 (non-refundable)
  • 1st Payment – 2 days prior to course start date: $1,925.00
  • 2nd Payment - Before end week 3: $1,925.00
  • 3rd Payment – Before end week 5: $1,925.00
  • 4th Payment – Before end week 12: $1,925.00
This course is eligible for Zip payments. Click to find out more.


Payment must be paid in full prior to undertaking observer shifts.

Payment is for units that aren’t part of the HLT31120 Certificate III in Non-Emergency Patient Transport. HLT31120 Certificate III in Non-Emergency Patient Transport should be completed prior to undertaking the HLT51020 Diploma of Emergency Health Care with St John.

If you wish to transfer after enrolment from one course date to another, a $50 administration fee will apply to reschedule.



Note this course is not eligible for government funded/subsided places.


Additional Information

As an Ambulance Transport Attendant, you can expect your day to day work to include:

  • Transporting patients to and from medical appointments
  • Responding to emergency calls that have been deemed non-time critical
  • Taking a leadership role within the team to ensure high standards of patient care and safety
  • Comforting patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
  • Maintaining safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
  • Updating your job knowledge by participating in educational opportunities
  • Enhancing the reputation of the organisation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Recognition of prior learning (RPL)

If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.

If you would like to apply for Recognition of Prior Learning, download and complete this form and forward to diploma.training@stjohnvic.com.au


Assessment Information

A successful outcome for this diploma will be determined by a range of different assessment methods including written assessment, observation of simulated and practical activities etc. You will be required to demonstrate CPR on a manikin on the floor.

Participants will also be required to undertake a wide range of manual handling tasks in preparation for future employment.

All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word or PDF. You will need to complete your answers in the workbook and email to your trainer. Your trainer will provide you feedback in your workbook. In the Assessment Task Workbook, each assessment task provides explicit instructions on how to complete the task.

Career pathways

Graduates of the HLT51020 – Diploma of Emergency Health Care can use this qualification to secure employment in the private sector, or in some cases work overseas. This diploma is also a proven pathway to university to study a paramedicine degree, which is the new standard to become a registered Ambulance Paramedic.

Interested in enrolling in the HLT51020 Diploma of Emergency Health Care course?

Fill out the form below and a member of our team will be in contact to discuss your enrolment