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HLT51020 Diploma of Emergency Health Care

Nationally Recognised Training

Become an Ambulance Transport Attendant

HLT51020 Diploma of Emergency Health Care

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Ready to enrol or have a question?

Enrol online to secure your place, or speak to us to find out more on 03 8588 8398 (Available Monday-Friday 9:00AM - 4:30PM AEST).

Patient transport is our business. With Trainers working in the industry, we know what it takes to train Ambulance Transport Attendants to the highest standard, producing high quality, job ready graduates.


This qualification starts you on the pathway for a role as an Ambulance Transport Attendant, providing non-emergency transport and care for patients who have a low or medium acuity or chronic illness or disability and require transportation. You will gain the skills to provide clinical assessment and pre-hospital interventions to patients in need, including providing advanced skills in life support.



We are confident in the delivery of our training. On successful completion of the Diploma and application to, graduates will be guaranteed an initial telephone interview for vacant positions in the Non-Emergency Patient Transport division at St John.

So far we have employed 90 graduates of our courses into our Non-Emergency Patient Transport division.

Watch how St John Patient Transport Officer, Harry, is furthering his career by training to become an Ambulance Transport Attendant

Upcoming course dates

  • Monday 27th November 2023 - Clayton
  • Tuesday 26th March 2024 - East Keilor


Free Placement with St John

St John Diploma students are eligible to receive free work placement.


Want to know more about the St John Diploma of Emergency Health Care course? Watch our on-demand webinar!

Join Trainer Andrew Mills as he explains more about what the Diploma of Emergency Health Care is, why you should do this course, career pathways, the St John Diploma of Emergency Health Care difference, as well as enrolment requirements and commonly asked questions.

Skills Checkpoint Program for Older Workers

The Skills Checkpoint for Older Workers Program (Skills Checkpoint) is an initiative help older Australians through career advice and guidance and investment in training to adopt a life-long approach to skills development to stay employed longer.

The Skills Checkpoint eligibility criteria includes that you must be:

  • aged 40 years or over,
  • an Australian citizen or permanent resident,
  • employed and at risk of entering the income support system, or  recently unemployed (within 12 months) and
  • not registered for assistance through an Australian Government employment services program.

If your Career Plan identifies that you would benefit from further training, you will be eligible to access the Incentive. The Incentive provides up to $2,200 (GST inclusive) towards the cost of either accredited or non-accredited training.

There are 17 units in HLT51020 Diploma of Emergency Health Care, listed below. Students will be required to attend our training facility.

Unit Code and Name
CHCDIV001 Work with diverse people +
HLTOUT010 Communicate in complex situations to support health care +
HLTWHS002 Follow safe work practices for direct client care +
HLTWHS006 Manage personal stressors in the work environment +
BSBMED301 Interpret and apply medical terminology appropriately +
HLTAAP002 Confirm physical health status +
HLTINF006 - Apply basic principles and practices of infection prevention and control +
HLTAAP001 Recognise healthy body systems +
HLTWHS005 Conduct manual tasks safely +
HLTOUT006 Transport emergency patients +
HLTOUT007 Transport non-emergency patients under operational conditions +
HLTOUT001 Implement safe access and egress +
CHCLEG001 Work legally and ethically
HLTOUT005 Assess and deliver standard clinical care 
HLTAID015 Provide advanced resuscitation and oxygen therapy**
HLTOUT008 Manage a scene
PUAEME008 Provide pain management


* In order to undertake HLTAID015 Provide advanced resuscitation and oxygen therapy participants are required to undertake HLTAID011 Provide first aid unit as a pre-requisite. HLTAID011 is completed as part of the Certificate III in Non-Emergency Patient Transport which is a separate course with its own fees and charges.

+These units are completed as part of the HLT31120 Certificate III in Non-Emergency Patient Transport



Upon successful completion of the first 12 units (plus the prerequisite HLTAID011), you will be qualified to start working as a Patient Transport Officer

Contact us to find out more about course fees.

  • Full Diploma - 17 units consisting of 37 workshops of face to face training which includes 4 observer shifts, and 160 hours of placement
  • Diploma for Students who hold HLT31120/HLT41120 - 5 units* consisting of 17 workshops of face to face training and 160 hours of placement
  • *Dependent on prior qualification, Students may require GAP training
  • Students are also required to complete self-paced workbooks, and self-guided learning.
  • During weeks with classes, these run 8.30am-5pm one day per week, you are also expected to complete self-guided learning. During weeks where there are no classes and your on-road observation shifts are conducted, you are also expected to complete self-guided learning activities.
  • Students are given 12 months from course commencement date to complete the course.

To commence in this course, you are required to have:

  • Full Driver’s Licence (P/L plates not accepted).
  • Current working with children check
  • Current Police check
  • Students must have a laptop or tablet which is wi-fi enabled
  • Proof of vaccinations for current Influenza (within the last 12 months), COVID 19, Hepatitis B, Varicella, Pertussis, Measles/Mumps/Rubella, with serology report (required before commencing observer shifts)
  • Students must be clean shaven for infection control (PPE requirements) on observer shifts

If you are over 40, you may be eligible for the Skills Checkpoint program. This training incentive can cover up to $2200 of your course fees. Check your eligibility.

If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.

If you would like to apply for Recognition of Prior Learning, download and complete this form and forward to

A successful outcome for this diploma will be determined by a range of different assessment methods including written assessment, observation of simulated and practical activities etc. You will be required to demonstrate CPR on a manikin on the floor.

Participants will also be required to undertake a wide range of manual handling tasks in preparation for future employment.

All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word or PDF. You will need to complete your answers in the workbook and email to your trainer. Your trainer will provide you feedback in your workbook. In the Assessment Task Workbook, each assessment task provides explicit instructions on how to complete the task.

As an Ambulance Transport Attendant, you can expect your day to day work to include:

  • Transporting patients to and from medical appointments
  • Responding to emergency calls that have been deemed non-time critical
  • Taking a leadership role within the team to ensure high standards of patient care and safety
  • Comforting patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity
  • Maintaining safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
  • Updating your job knowledge by participating in educational opportunities
  • Enhancing the reputation of the organisation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Graduates of the HLT51020 – Diploma of Emergency Health Care can use this qualification to secure employment in the private sector, or in some cases work overseas. This diploma is also a proven pathway to university to study a paramedicine degree, which is the new standard to become a registered Ambulance Paramedic.


Interested in enrolling in the HLT51020 Diploma of Emergency Health Care course?

Fill out the form below and a member of our team will be in contact to discuss your enrolment