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HLT31120 Certificate III Non-Emergency Patient Transport

Nationally Recognised Training

Become a Non-emergency Patient Transport officer and be ready to work in the industry in 6 months.

HLT31120 Certificate III Non-emergency Patient Transport

Enquire now to learn more about the course and the career.

Enquire Now

As one of the largest providers of NEPT in Victoria, patient transport is our business. Our Trainers work in the industry and know how to skill you as a Patient Transport Officer to the highest standards, ensuring you are work-ready as soon as you graduate. That's why our training produces the best quality candidates and we prefer to recruit our own staff from course graduates.

Ready to Enrol?

Enrol online to secure your place. Call 03 8588 8398 for assistance if required.

Curious about what it's like to study this course? Watch the Video

The Qualification

This qualification reflects the role of workers such as non-emergency patient transport officers who provide non-emergency transport and care for patients who have a low or medium acuity or chronic illness or disability and require transportation. Workers in this role provide appropriate patient assessment, follow procedures for safe removal of a patient for transport for pre-arranged or booked transport service and the time of response is not given high priority in comparison to emergency transport.

The Promise

On successful completion of the course and application to, graduates will be guaranteed an initial telephone interview for vacant Patient Transport Officer positions in the Non-Emergency Patient Transport division.

We have a strong preference to employ St John graduates as we are confident in the delivery of our training and find that our graduates are most job ready. So far, we have employed over 132 graduates of this course into our Non-Emergency Patient Transport division at St John as Patient Transport Officers. 

Watch how Harry has grown his career as a Patient Transport Officer with St John

Upcoming Course Start Dates

  • Tuesday 17th September - East Keilor NEW
  • Thursday 19th September - Clayton NEW
The course was great, all of the trainers were really helpful, they come from a range of different backgrounds in the healthcare industry, so being able to draw on their knowledge was very beneficial. I’m really glad I made the choice to go through St John to complete my certificate III Non-Emergency Patient Transport and would definitely recommend the course to others.
Kristy Hesketh


Have Some Questions?

Speak to us to find out more on 03 8588 8398 (Available Monday-Friday 9:00AM - 4:30PM AEST)


Find out more about the St John HLT31120 Certificate III In Non-Emergency Patient Transport course.

Hosted by Andrew Mills, Trainer for the Certificate III in Non-Emergency Patient Transport course at St John Ambulance Victoria. Join Andrew as he explains more about what the NEPT course is, why you should do this course, career pathways and the St John NEPT difference.

Course Delivery

There are 13 units in the Certificate III Non-Emergency Patient Transport. These are listed below. Students will be required to attend one of our training facilities:

- St John Ambulance, 601 Blackburn Road, Notting Hill, VIC 3168

- St John Ambulance, Unit 8, 16A Keilor Park Drive, Keilor East, VIC, 3033

- Geelong Football Umpires' League, Kardinia Park, Geelong, VIC, 3220 

- St John Ambulance, 3 Endeavour Way, Alfredton/Ballarat, VIC, 3350

Unit Code and Name
HLTAID011 Provide first aid
HLTOUT008 Manage a Scene
BSBMED301 Interpret and apply medical terminology appropriately
CHCDIV001 Work with diverse people
HLTAAP001 Recognise healthy body systems
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTOUT001 Implement safe access and egress
HLTOUT007 Transport non-emergency patients under operational conditions
HLTOUT010 Communicate in complex situations to support health care
HLTWHS002 Follow safe work practices for direct client care
HLTWHS005 Conduct manual tasks safely
HLTWHS006 Manage personal stressors in the work environment
HLTOUT004 Assess and deliver basic clinical care


Course Requirements

This course consists of 19 days of face-to-face workshops and 8 placement shifts (available on Tuesdays to Fridays) with St John. Students are also required to complete self-paced workbooks, and self-guided learning. Students are given 6 months from course commencement date to complete the course. For Face-to-face sessions, placement shifts and simulated training, students will be required to attend one of our training facilities.

Additional Requirements

To commence in this course, you are required to have:

  • Full Driver’s Licence or Green P Plates (Red P and L plates not accepted).
  • Current working with children check
  • Current Police check
  • Students must have a laptop or tablet which is wi-fi enabled
  • Proof of vaccinations for COVID-19 (fully vaccinated), current Influenza (within the last 12 months), Hepatitis B, Varicella, Pertussis, Measles/Mumps/Rubella, with serology report (required before commencing placement shifts)
  • Students must be clean shaven for infection control (PPE requirements) on placement shifts


Course Fees

Course fees can be paid in fortnightly instalments through EzyPay when you enrol online, via Zip or direct payments.

EzyPay Direct Payment ZIP

Course fee: $4995

  • Deposit: $600.00 (non-refundable)
  • Instalment 1: $439.50
  • Instalment 2: $439.50
  • Instalment 3: $439.50
  • Instalment 4: $439.50
  • Instalment 5: $439.50
  • Instalment 6: $439.50
  • Instalment 7: $439.50
  • Instalment 8: $439.50
  • Instalment 9: $439.50
  • Instalment 10: $439.50

Course fees are $4995

  • Deposit: $600.00 (non-refundable)
  • Installment 1 – due 2 days prior to course start date:  $879
  • Installment 2 – due week 4: $879 
  • Installment 3 – due week 8: $879
  • Installment 4 – due week 12: $879
  • Installment 5 – due week 16: $879
This course is eligible for Zip payments. Click to find out more.

Payment must be paid in full prior to undertaking placement shifts.

If you wish to transfer after enrolment from one course date to another, a $50 administration fee will apply to reschedule.

Additional Information

Patient Transporter Job Duties generally include:

  • Transports patients by assisting patients in and out, ambulances, cars, and helicopters; lifting patients on and off beds; moving them to and from particular service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
  • Comforts patients and their families by offering support and encouragement; being punctual and attentive to procedure schedules; demonstrating caring and cultural sensitivity.
  • Transports equipment and supplies by picking-up requisitioned orders; delivering them to assigned treatment areas and patient care areas.
  • Transports laboratory specimens by picking-up specimens and delivering them to specified laboratory.
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances health care organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Recognition of prior learning (RPL)

If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.
If you would like to apply for Recognition of Prior Learning, download and complete this form and forward to


Career Pathways 

1200 X 400

Study HLT31120 Certificate III in Non-Emergency Patient Transport and become a qualified Patient Transport Officer.

This certificate is the entry qualification into the ambulance and patient transport industry.


Assessment Information

A successful outcome for this certificate will be determined by a range of different assessment methods including written assessment (questionnaire), observation of simulated and practical activities etc during placement. You will be required to demonstrate CPR on a manikin on the floor.

Participants will also be required to undertake a wide range of manual handling tasks in preparation for future employment.

All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word or PDF. You
will need to complete your answers in the workbook and email to your trainer. Your trainer will provide you feedback in your workbook. In the Assessment Task Workbook, each assessment task provides explicit instructions on how to complete the task.


Skills and Qualifications

Patient Transporter Skills and Qualifications

Customer Service, Customer Focus, Bedside Manner, Physical Fitness, Verbal Communication, Listening, Documentation Skills, Decision Making, Patient Services, Health Care Administration, Health Promotion and Maintenance

I’ve always wanted to work at St John and wear the greens. Thankfully, after completing the course, I was given the opportunity to interview with St John and have since gained employment with them as a Non-Emergency Patient Transport Officer. I’m glad I took the step to complete the course with St John and am now doing a job whereby I am helping people every day.
James Harvie
Course runs extremely well. The Trainers had industry experience and able to communicate this. Great Trainers, great learning environment, great coaching when needed.
I rated it a 10 and believe it's a great course. I thoroughly enjoyed it!! Tom is an outstanding educator and was quick in assessing the group and tailoring the pace, style and approach to the program that made it continually interesting. Would strongly recommend to others.
St John Ambulance Victoria provides excellent training! I'm now generally a better, more aware driver as a result of completing this course and feel well equipped to become a PTO. Thank you!
Loved the course and was upset that it came to an end after 2 and a bit weeks. Always more to learn and can’t wait to continue learning it. I think the course was structured our great, with great trainers
Instructors were friendly and approachable. Information delivered was comprehensive, clear and precise. Class size of 12 was workable and encouraged student participation.
It was perfect and I loved it. Having done the course now it has cemented for me how much I’d love to work in the industry and be part of something great.


There are no pre-requisite requirements in order to be eligible to undertake the Certificate III in Non-Emergency Patient Transport. 

There are numerous requirements for completing a Certificate III in Non-Emergency Patient Transport. As a student, you are required to complete 19 days of face-to-face training workshops, self-paced workbooks, and self-guided learning. You are given six months to complete the course.

To complete the face-to-face sessions, placement shifts, and simulated training programs you will be required to attend one of our training facilities. You will also need a driver's license, a working with children check, police check and proof of vaccinations, among many other requirements.

The HLT31120 Certificate III in Non-Emergency Patient Transport is suited to anyone who wants to gain entry to the patient transport industry and provide non-emergency transport and care services to patients with low risk injuries, chronic illnesses or disabilities. This qualification is ideal for those who enjoy working with others as part of a team, and who like to provide high levels of customer service.

Certificate III in Non-Emergency Patient Transport consists of 19 days of face-to-face training workshops, which are offered one day each week. There are also 8 placement shifts with St John, which are available Tuesdays to Fridays. As a student doing HLT31120, you are given six months to complete the entire course. Certificate III in Non-Emergency Patient Transport is designed to be flexible, accessible, and rewarding.

HLT31120 Certificate III in Non-Emergency Patient Transport is required for a range of professional titles. Potential job roles related to this qualification include non-emergency patient transport officer, ambulance community officer, and private sector patient transport officer. Units of Competency achieved may provide a pathway to other qualifications, especially those related to patient transport and pre-hospital care knowledge.

Yes. Along with our certificate courses St. John offers an impressive array of general first aid training, including our short and sharp Bitesize eLearning courses. Check our first aid training page to learn more.

We recommend green P platers research employment opportunities with their preferred NEPT employer due to each provider having different employment requirements.  

INTERESTED IN ENROLLING IN THE HLT31120 Certificate III in Non-emergency Patient Transport course?

Fill out the form below and a member of our team will be in contact to discuss your enrolment.