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Mental Health and Crisis Support

Nationally Recognised Training

Gain the essential skills and confidence to recognise and support people with a range of mental health issues such as depression, anxiety, suicide and addiction.


Mental Health and Crisis Support

Course delivery: face-to-face training in small groups. Interactive workshop with practical skills exercises. One full day class with 2hrs online pre-learning.

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Mental Health and Crisis Support Course

This course is suitable for community workers, and people in the workplace and community who may be involved in crisis intervention.

In any one year, it is estimated that 1 in 5 Australian adults experience a mental health condition. Despite considerable evidence that many mental health conditions are preventable, too many people in our community experience mental health conditions that affect their wellbeing and ability to participate fully in everyday life. At some point in their life, approximately 50% of Australians will experience a diagnosable mental illness

(ABS 2018; AIHW 2018b)

The Importance Of Mental Health Training

With mental health issues becoming more commonplace and First Aiders being called upon to help with colleagues, friends, family and members of the public, the Trainer will cover practical steps to take to recognise and support people with mental health issues. Students will engage in a range of practical scenarios, following the Action Plan outlined in the course. The course topics include the principles of crisis intervention, recognising and responding to signs of a person who may be at risk and providing support to people at risk.

This course is taught by St John trainers with over 100 years of combined experience and backgrounds in Nursing, Education and Leadership. They are ready to share their experience and passion with you that creates confidence to perform first aid should you ever need to.

The training is effective in helping participants:
• have increased knowledge and awareness of mental health and wellbeing issues and behaviours
• improving the skills and confidence to deal with crisis
• seek help early & effective communication of mental health needs
• improve Inter-personal relationships
• reduce mental health stigma
• become aware of and utilise employee assistance programs (EAP) and other support services

Group Training on site at your location

Mental Health And Crisis Support training is available as group training for 10 or more, on site at your workplace or community group.

Our Mental Health Training is not a one size fits all solution. St John can tailor Mental Health training to suit your workplace and the issues important to you. This includes a range of accredited training and non accredited workshops aimed at individuals, employees in the workplace as well as for leaders and managers.

This solution is available 365 days a year and 24 hours a day.

Face to Face Delivery: 1 full day in addition to online pre-learning (1 hour)

Course Outline

This course covers the following:

  • What is mental health?
  • What is a mental health crisis
  • Duty of care
  • Principles of crisis intervention
  • Recognising and responding to signs of a person who may be at risk
  • Providing support to people at risk
  • Where to go for assistance
  • Principles of self care

Statement of attainment

On successful completion of this course you will be issued a statement of attainment in:

  • CHCCCS019 Recognise and respond to crisis situations

A successful outcome for this statement of attainment will be determined by a range of different assessment methods including written assessment (questionnaire), observation of simulated and practical activities etc.


Training Cancellations / Refund Policy: Refunds will not be issued for cancellations made less than 5 business days prior to the start of your course. If you wish to cancel, you must contact St John 1300 360 455 or emailing at least 5 working days prior to the commencement of the course to be eligible for a refund of the course fees. Full terms and conditions can be found here.

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Onsite Training is a convenient and flexible training solution for your workplace and community group.

St John brings the training to you wherever and whenever you need it. This solution is available 365 days a year and 24 hours a day.