Mental Health and Crisis Support

Nationally Recognised Training

Available via online delivery. Gain the essential skills and confidence to recognise and support people with a range of mental health issues such as depression, anxiety, suicide and addiction.


Mental Health and Crisis Support - Virtual Classroom

Delivered via the Online Virtual Classroom: 1 full day + online pre-learning (1 hr). This offers real time live interaction with the Trainer and other students.

You will need internet access + laptop with camera & microphone.

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Mental Health and Crisis Support

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Updated 16 August 2021

Affected students who wish to reschedule their training can do so here or phone 1300 360 455 for assistance.

For the continued safety of staff and students in line with recent changes to Coronavirus restrictions, the following measures are in place:

  • All students are required to wear masks indoors
  • PPE including masks and gloves are available at our classes for students
  • Temperature screening will take place for all people entering our training venues
  • No contact first aid training: this means students will not be required to practice first aid techniques on other students or staff, only on themselves or a manikin. For example bandaging, CPR, recovery position and use of EpiPens will not be conducted on others. Students will be directed not to breathe into a manikin at this time.
  • Increased cleaning of our equipment after every class
  • Alcohol based hand sanitiser is available throughout the venue for use upon arrival, during class and departure
  • We discard all bandages, dressings or other class consumables at the end of the class and they are not re-used

Importantly, those who meet the following criteria should not attend any St John Ambulance Training course:

  • Those who are unwell or experiencing any flu-like symptoms
  • Those who have been diagnosed positive for COVID-19 in the last 14 days
  • People who have been overseas in the 14 days prior to their course date
  • Those who have been in close contact with someone who has tested positive for COVID-19 in the last 14 days

Those who are diagnosed with a confirmed case of COVID-19 within 14 days after attending their St John training course must advise St John Ambulance Victoria immediately on 1300 360 455

For a limited time only, all First Aid training will come with access to our Infection Control eLearning course that participants can complete online in just 45 minutes.

Students will receive a link to the course on their student readiness page.

This course provides practical advice for you and your workplace teams to follow to help reduce the spread of infection such as Coronavirus.

Crisis Support & Mental Health Course

This course is suitable for community workers, and people in the workplace and community who may be involved in crisis intervention.

With mental health issues becoming more commonplace and First Aiders being called upon to help with colleagues, friends, family and members of the public, the Trainer will cover practical steps to take to recognise and support people with mental health issues. Students will engage in a range of practical scenarios, following the Action Plan outlined in the course.

The course topics include the principles of crisis intervention, recognising and responding to signs of a person who may be at risk and providing support to people at risk.

This course is taught by St John trainers with over 100 years of combined experience and backgrounds in Nursing, Education and Leadership. They are ready to share their experience and passion with you that creates confidence to perform first aid should you ever need to.


Online Virtual Classroom: 1 full day in addition to online pre-learning (1 hour)

A Virtual Classroom provides a real time interaction with the Trainer and other students, but with the flexibility of logging on from the comfort of home. Students need access to the internet, and a laptop with camera and microphone.

Face to Face Delivery: 1 full day in addition to online pre-learning (1 hour)

Course Outline

This course covers the following:

  • What is mental health?
  • What is a mental health crisis
  • Duty of care
  • Principles of crisis intervention
  • Recognising and responding to signs of a person who may be at risk
  • Providing support to people at risk
  • Where to go for assistance
  • Principles of self care

Statement of attainment

On successful completion of this course you will be issued a statement of attainment in:

  • CHCCCS019 Recognise and respond to crisis situations

A successful outcome for this statement of attainment will be determined by a range of different assessment methods including written assessment (questionnaire), observation of simulated and practical activities etc.

Complete First Aid for Mental Health E-Learning module

Why train with St John?

WE'VE GOT YOU COVERED - St John are the largest provider of First Aid Training in Victoria. We have First Aid Training available in more locations than any other provider.

FLEXIBILITY - With the flexibility to train onsite at our facilities or at your workplace, we can train you and your business wherever and whenever it suits you – 24 hours a day, 365 days a year!

QUALITY - A training experience you can trust to be delivered to the same high standards by our passionate trainers, wherever and whenever training is completed.

WE GIVE BACK TO THE COMMUNITY - St John is a self-funded not for profit. Our earnings go towards community programs which equip and prepare people to save lives.

It was one of the most informative, interesting and real courses I have ever attended.
Narelle Beckworth
WorkSafe Victoria
It was very interactive. Previous mental health courses I have done have not had any role plays. The role plays were great to practice in a safe environment.
Nicole Gomizel
State Sports Centres Trust
The trainer was exceptional and to complete a day long course where the trainer is mostly talking through information is outstanding. Rick kept it simple, interesting and well paced
Michelle Turner
Village Cinemas Australia
It was real, it was raw and it was definitely a course I have and will continue to recommend to colleagues
Emma Godfrey
Newcrest Mining Limited
I found the training compelling, emotionally draining and extremely helpful. I had not done training like this before and found it a huge learning experience.
Gemma Richardson
Victorian Legal Services Board
St John first aid training


Onsite Training is a convenient and flexible training solution for your workplace and community group.

St John brings the training to you wherever and whenever you need it. This solution is available 365 days a year and 24 hours a day.