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CHC33021 Certificate III in Individual Support

CHC33021 Certificate III in Individual Support

(Ageing, Home and Community)

Provide person-centred physical and social support to people living in residential or aged care

Are you looking for a fulfilling career working as a carer for others? Do you want to make a difference within your community? If the answer is a resounding ‘yes’, turn your kindness into paid, meaningful work as an aged care worker. With an ever-increasing ageing population, you will be in high demand as a personal care worker.

Turn your passion for care into a career with the St John CHC33021 Certificate III in Individual Support.

This qualification will provide you with the skills to provide support with empathy and care to people living at home or in aged care who need support due to ageing or disability. This individual support course is your gateway to a rewarding career working with passionate and fulfilled colleagues.

Gain the valuable skills, practical knowledge and theoretical base you need to begin work in the rapidly growing field of residential and aged care facility work with a Certificate III in Individual Support. Ready to get started? Contact us today.

Meet The Trainer - Sandra Jose

Sandra spent 13 years as a Senior Detective with the Victorian Police. She also competed as a bodybuilder for over 25 years, representing Australia, with more than 22 First Place titles.

Today, she is a Certificate III In Individual Support (Ageing, Home and Community) trainer at St John.

Read more of her inspiring journey.


Whether you’re caring for older people in their own home or in a community facility, providing individualised support catered to the needs of each individual is vital. If their needs are due to ageing, disability or other reasons, using your discretion and judgement in relation is a daily need. As the role needs a range of knowledge, including procedures, techniques, theories and concepts, this qualification will prepare you to work in the industry in a way that is safe and compassionate. You will also be guaranteed an interview upon completion with our in-home care division. 



Coming soon

Course Delivery

This program is designed over a standard academic year comprising of 52 weeks. Participants will undertake face-to-face workshops and supported self-paced learning.

Units of Competency

CHCAGE013 Work effectively in aged care

CHCLEG001 Work legally and ethically

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

CHCCCS038 Facilitate the empowerment of people receiving support

CHCCCS040 Support independence and wellbeing

CHCCCS031 Provide individualised support

CHCCCS036 Support relationships with carer and family

HLTWHS002 Follow safe work practices for direct client care

HLTINF006 Apply basic principles and practices of infection prevention and control

CHCCCS001 Address the needs of people with chronic disease 

CHCAGE011 Provide support to people living with dementia

CHCPAL003 Deliver care services using a palliative approach

CHCCCS041 Recognise healthy body systems

CHCAGE007 Recognise and report risk of falls


There are no pre-requisites for CHC33021 Certificate III in Individual Support.

  • This course requires manual handling and lifting, as such, participants should consider these requirements before enrolling.
  • Provide a valid Unique Student Identifier (USI)
  • Must be an Australian Citizen or permanent resident. We cannot take enrolments from international students due to licensing. 
  • After being accepted into the course, you will be required to undertake a Language, Literacy and Numeracy (LLN) Assessment. The purpose of this evaluation is to ensure you have the language
    and literacy skills required to succeed in the course. It will also assist us to identify any language and literacy support that you will require during the course.
  • Where a student has an identified need for assistance with language, literacy or numeracy, St John Ambulance Australia’s trainers and assessors will endeavor to provide this assistance directly.
  • You must have a laptop or tablet that can be used in class to access websites and to complete exercises.
  • This qualification requires intermediate skills in word processing and using the Internet to search and locate information. All assessment documents are written in Microsoft Word or PDF.


As per the qualification requirements, participant is required to undertake 120 hours of work placement as detailed in the Assessment Requirements of the units of competency. Participants are required to undertake supervised practical placement in relevant aged and home care settings. Evidence provided by the supervisor will contribute to assessment of the participant’s ability to work at this level. Prior to commencing work placement, participant will be required to provide the following:

  • Current HLTAID011 Provide First Aid certificate
  • Current National Police check (gained no earlier than 3 months prior to going on work placement
  • Proof of vaccination for Covid 19
  • A Health Status check (immunisations status)

Course Fees

For full fee paying students: Total course fee is $3,500 and can be paid using the below payment methods

EzyPay Direct Instalments Zip

Course fee: $3500

  • Deposit: $600.00 (non-refundable)
  • Instalment 1: $290
  • Instalment 2: $290
  • Instalment 3: $290
  • Instalment 4: $290
  • Instalment 5: $290
  • Instalment 6: $290
  • Instalment 7: $290
  • Instalment 8: $290
  • Instalment 9: $290
  • Instalment 10: $290

Course fees are $3500

  • Deposit: $600.00 (non-refundable)
  • 1st Payment – 2 days prior to course start date: $580
  • 2nd Payment –Week 4: $580
  • 3rd Payment – Week 8: $580
  • 4th Payment – Week 12: $580
  • 5th Payment – Week 16: $580
This course is eligible for Zip payments. Click to find out more.


If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.

If you would like to apply for Recognition of Prior Learning, contact who can provide advice and the RPL candidate guide for each unit for which you want to apply for RPL.


All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word format. You will need to complete your answers in the workbook and upload to Moodle. Your trainer will provide you with feedback in your workbook.


Participants may progress to higher level qualifications within and/or across the community sector.
Further training pathways from this qualification include, but are not limited to:

Career Pathways

  • Home care provider
    In-home care can be a rewarding and fulfilling experience. You will be responsible for providing care and support to people who are unable to care for themselves. As a professional in the field of home care, you have the unique opportunity to impact the quality of someone's life directly. By helping them be independent and live at home for longer, you can make a real difference in their day-to-day experience.

    Your primary responsibilities can include cleaning, providing transportation, and bringing your clients companionship and peace of mind. This is just as important for many seniors as the tangible assistance you provide. Knowing they have someone to rely on can make a world of difference in their overall outlook on life. In short, your work as a home care professional has the power to transform lives for the better. It is a rewarding career in more ways than one.


  • Personal care worker in a nursing home
    Personal care workers in Nursing homes play an important role in the lives of elderly or disabled residents. This offers you the opportunity to make a difference in the lives of those who are most vulnerable. You will be responsible for providing basic care, such as bathing, dressing, and toileting, as well as more complex tasks, such as monitoring vital signs. In addition, personal care workers must be able to provide emotional support to patients and their families. This can be very rewarding. Personal care workers make a difference in the lives of those they care for, and they can take great satisfaction in knowing that they are helping to improve the quality of life for residents.


Discover the best courses at St John

Explore our vast range of comprehensive first aid training courses, or enrol in our popular Certificate III, IV and Diploma courses courses HLT31120 Certificate III Non-Emergency Patient Transport, TAE40116 Certificate IV in Training and Assessment, BSB40520 Certificate IV Leadership and Management, HLT51020 Diploma of Emergency Health Care, and TAE40110 Certificate IV in Training and Assessment Upgrade to TAE40116.



There are no formal qualifications required to study a Certificate III in Individual Support with St John Ambulance Victoria. To provide appropriate support throughout your study, participants will undergo a language, numeracy and literacy assessment.

The Certificate III in Individual Support course is structured over 52 weeks, or a full year, and includes both face-to-face workshops and self-directed learning. Students are expected to complete exercises and assessments using self-paced learning and revise and consolidate knowledge received during workshop time. Your instructors can guide you on how much time each week is required to revise and complete given exercises sufficiently.

A Certificate III in Individual Support gives you practical and highly relevant skills to pursue a career in ageing, home and community contexts. As well as qualifying you for rewarding work in the sectors of ageing, home and community, the Certificate III Individual Support also provides a pathway for further study for a Certificate IV in Ageing Support, Disability, Mental Health, Leisure and Health and Alcohol and Other Drugs.

Graduates from this nationally accredited course can go on to put their study towards a more advanced qualification, with either recognition of prior learning (RPL) or a credit transfer for certain subjects.

Graduates from the Certificate III in Individual Support course go on to be employed in a variety of roles, including:

  • Residential carer
  • In-home disability care worker
  • Social support worker
  • Hospital or clinic-based carer
  • Community support workers
  • Dementia carer
  • Aged care facility worker

Yes. As part of this course, students must undertake 120 hours of compulsory vocational placement at a relevant institution. Work placement provides students with invaluable practical experience and allows them to use their theoretical training and knowledge.

To complete a Certificate III in Individual Support course, you will need access to a laptop or tablet that can connect to the internet and be used for word processing. Course materials will be accessed via websites or provided by your instructors throughout your study.

St John Ambulance Victoria is a charity with a passion for providing care in the community. Our training focuses on helping those in sickness or distress and empowering our community to learn life-saving skills. As well as Certificate III in Individual Support, we offer a range of courses, including first aid training, mental health training, and training for new parents. 

We support individuals and families, businesses and schools with various onsite, in-person and online delivery methods to suit your needs.

You are not required to have formal qualifications for the Certificate III in Individual Support program. You are, however, required to have a functional grasp of written and spoken English. As part of the training course, you will complete a package comprising seven core and six elective units.

You must study for a minimum of two hours a week over twelve months to complete the CHC33021 assessment on time.

After completing the CHC33021 Certificate III in Individual Support, you will have the necessary qualifications to begin your career as an aged care worker in several different roles. You can work as a nursing assistant, a care assistant, a personal care worker or a community worker.

The CHC33021 Certificate III in Individual Support is designed to help you offer support to those suffering from disabilities or age-related concerns. You will be able to help people residing at home or in aged care facilities.

Yes, you are required to undertake 120 hours of work placement to complete the CHC33021 Certificate III in Individual Support course. When undertaking this course with St John Ambulance, we assist you with securing a placement with a reputable provider.

Aside from passing the assessment and completing a work placement stint in the field, there are no other compulsory requirements for the Certificate III in Individual Support.