At St John Ambulance Victoria, looking after each other goes beyond treating physical injuries; it includes supporting mental wellbeing too. 

Ruby Browne, a Customer Experience Coordinator and trained Mental Health First Aider, is one of the many people helping create a healthier, safer, and more supportive workplace at St John. She believes that just like physical first aid, having mental health support at work is not a “nice to have”, it is essential. 

“One in five people experience a mental illness,” Ruby says. “That means there’s a high chance someone in your team could be struggling, even if they don’t show it.” 

As a Mental Health First Aider, Ruby is a first point of contact for colleagues who are feeling overwhelmed, anxious, stressed, or simply not themselves. She listens without judgment, offers support, and helps people find the professional help they might need. 

This early intervention can make a big difference. When someone is having a tough time, just knowing there is a person they can talk to confidentially can ease the burden and help them feel less alone. 

“We’re not therapists, but we’re here to listen, guide, and be a friendly face when someone needs it most,” Ruby explains. 

Mental health issues can affect productivity, workplace relationships, and lead to higher absenteeism. That’s why Mental Health First Aiders also play a key role in building a workplace culture where people feel safe to speak up and seek help. 

Ruby says it is often the small signs that matter most. “If someone seems more tired, quieter, or not themselves, it could be a sign they need support. It’s important we all stay aware and check in on each other.” 

With new Victorian regulations focusing on psychological safety at work, having trained Mental Health First Aiders is no longer optional; it is a smart, proactive step every workplace should take. 

“We help reduce stress and burnout, boost morale, and create a more supportive environment for everyone,” says Ruby. 

And just like physical first aiders, Mental Health First Aiders also need to look after themselves. Ruby makes time for walks, reading, and connecting with her support network to stay grounded and available for others. 

Help Your Team Thrive, Not Just Survive 

For organisations still considering the value of Mental Health First Aid, Ruby offers a clear message: 

“It’s not just about ticking a box. It’s about building a workplace where people can thrive, not just survive.” 

At St John Ambulance Victoria, staff have access to a strong support network, from Employee Assistance Programs and in-house Mental Health First Aiders to compassionate managers and a dedicated chaplain. 

“You’re never alone here,” Ruby says. “There’s always someone ready to help.” 

Learn to Support Others with Confidence

St John offers nationally recognised Mental Health First Aid training designed to equip individuals and organisations with the skills to support others during mental health challenges or crises. 

Whether you are a team leader, HR professional, or someone who simply wants to help, this training gives you the tools and confidence to make a real difference. 

Explore our courses here: Mental Health Training | St John Ambulance Victoria 

May is Mental Health Awareness Month 

Let’s use this time to remind ourselves that mental health is just as important as physical health. When we are not well in our minds, it is hard to function in any other area of life. 

Let’s create workplaces where mental health is talked about openly, where it is okay to ask for help and to be there for one another. 

Because mental health matters.