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CHC33021 Certificate III in Individual Support (Ageing)

Nationally Recognised Training

Provide person centred physical and social support, to people living in residential or aged-care.

CHC33021 Certificate III in Individual Support (Ageing)

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Turn your passion for care into a career with the St John CHC33021 Certificate III in Individual Support (Ageing)

Are you looking for a fulfilling career working as a carer for others? Do you want to make a difference within your community? If the answer is a resounding ‘yes’, turn your kindness into paid, meaningful work as an aged care worker. With an ever-increasing ageing population, you will be in high demand as a personal care worker.

A qualification in Individual Support will teach you the skills to provide person centred physical and social support, to people living in residential or aged-care who need support due to ageing.

This qualification will provide you the skills to provide support with empathy and care to people living at home or in aged-care, who need support due to ageing or disability. The course is your gateway to a rewarding career working along passionate and fulfilled colleagues.

Skills Checkpoint Program for Older Workers

The Skills Checkpoint for Older Workers Program (Skills Checkpoint) is an initiative help older Australians through career advice and guidance and investment in training to adopt a life-long approach to skills development to stay employed longer.

The Skills Checkpoint eligibility criteria includes that you must be:

  • aged 40 years or over,
  • an Australian citizen or permanent resident,
  • employed and at risk of entering the income support system, or  recently unemployed (within 12 months) and
  • not registered for assistance through an Australian Government employment services program.

If your Career Plan identifies that you would benefit from further training, you will be eligible to access the Incentive. The Incentive provides up to $2,200 (GST inclusive) towards the cost of either accredited or non-accredited training.


Find out more about the St John CHC33021 Certificate III In Individual Support (Ageing) course.

Hosted by Sandra Jose, Trainer for the Certificate III in Individual Support course at St John Ambulance Victoria. Join Sandra as she explains why you should do this course and how you know you are right for this career path.

Meet The Trainer - Sandra Jose

Sandra spent 13 years as a Senior Detective with the Victorian Police. She also competed as a bodybuilder for over 25 years, representing Australia, with more than 22 First Place titles.

Today, she is a Certificate III In Individual Support (Ageing) trainer at St John.

Read more of her inspiring journey.

The Qualification

Whether you’re caring for older people in their own home or in a community facility, providing individualised support catered to the needs of each individual is vital. If their needs are due to ageing, disability or other reasons, using your discretion and judgement in relation is a daily need. As the role needs a range of knowledge, including procedures, techniques, theories and concepts, this qualification will prepare you to work in the industry in a way that is safe and compassionate. You will also be guaranteed an interview upon completion with our in-home care division. 


Upcoming Dates

March 2024

Course Delivery

This program is designed over a standard academic year comprising of 52 weeks. Participants will undertake face-to-face workshops and supported self-paced learning.

CHCAGE013 Work effectively in aged care

CHCLEG001 Work legally and ethically

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

CHCCCS038 Facilitate the empowerment of people receiving support

CHCCCS040 Support independence and wellbeing

CHCCCS031 Provide individualised support

CHCCCS036 Support relationships with carer and family

HLTWHS002 Follow safe work practices for direct client care

HLTINF006 Apply basic principles and practices of infection prevention and control

CHCCCS001 Address the needs of people with chronic disease 

CHCAGE011 Provide support to people living with dementia

CHCPAL003 Deliver care services using a palliative approach

CHCCCS041 Recognise healthy body systems

CHCAGE007 Recognise and report risk of falls

Course Requirements

There are no pre-requisites for CHC33021 Certificate III in Individual Support (Ageing).

  • This course requires manual handling and lifting, as such, participants should consider these requirements before enrolling.
  • Provide a valid Unique Student Identifier (USI)
  • After being accepted into the course, you will be required to undertake a Language, Literacy and Numeracy (LLN) Assessment. The purpose of this evaluation is to ensure you have the language
    and literacy skills required to succeed in the course. It will also assist us to identify any language and literacy support that you will require during the course.
  • Where a student has an identified need for assistance with language, literacy or numeracy, St John Ambulance Australia’s trainers and assessors will endeavor to provide this assistance directly.
  • You must have a laptop or tablet that can be used in class to access websites and to complete exercises.
  • This qualification requires intermediate skills in word processing and using the Internet to search and locate information. All assessment documents are written in Microsoft Word or PDF.

Work Placement Requirements

As per the qualification requirements, participant is required to undertake 120 hours of work placement as detailed in the Assessment Requirements of the units of competency. Participants are required to undertake supervised practical placement in relevant aged and home care settings. Evidence provided by the supervisor will contribute to assessment of the participant’s ability to work at this level. Prior to commencing work placement, participant will be required to provide the following:

  • Current HLTAID011 Provide First Aid certificate
  • Current National Police check (gained no earlier than 3 months prior to going on work placement
  • Proof of vaccination for Covid 19
  • A Health Status check (immunisations status)

Course Fees

$3,500 with the options of the below

EzyPay Direct Instalments Zip

Course fee: $3500

  • Deposit: $600.00 (non-refundable)
  • Instalment 1: $290
  • Instalment 2: $290
  • Instalment 3: $290
  • Instalment 4: $290
  • Instalment 5: $290
  • Instalment 6: $290
  • Instalment 7: $290
  • Instalment 8: $290
  • Instalment 9: $290
  • Instalment 10: $290

Course fees are $3500

  • Deposit: $600.00 (non-refundable)
  • 1st Payment – 2 days prior to course start date: $580
  • 2nd Payment –Week 4: $580
  • 3rd Payment – Week 8: $580
  • 4th Payment – Week 12: $580
  • 5th Payment – Week 16: $580
This course is eligible for Zip payments. Click to find out more.


If you are over 40, you may be eligible for the Skills Checkpoint program. This training incentive can cover up to $2200 of your course fees. Check your eligibility.

Recognition of prior learning (RPL)

If you believe you may have some or all of the knowledge and skills covered in the units of competency, you may apply for Recognition of Prior Learning.

If you would like to apply for Recognition of Prior Learning, contact who can provide advice and the RPL candidate guide for each unit for which you want to apply for RPL.

Assessment Information

All the Assessment Task Workbooks will be provided by your trainer in Microsoft Word format. You will need to complete your answers in the workbook and upload to Moodle. Your trainer will provide you with feedback in your workbook.


Participants may progress to higher level qualifications within and/or across the community sector.
Further training pathways from this qualification include, but are not limited to:

  • Certificate IV in Ageing Support
  • Certificate IV in Disability
  • Certificate IV in Mental Health, Certificate IV in leisure and health or Certificate IV in Alcohol and
    Other Drugs

Completion of this qualification enables participants receive a certificate outlining this nationally accredited qualification. This may then enable them to receive either Recognition of Prior Learning or Credit Transfer towards a relevant qualification.



To enrol in Certificate III in Individual Support (Ageing), you’ll need to be proficient in English, prepared for a physical role that requires heavy lifting, and interested in providing safe and compassionate care.

However, no formal qualifications or prerequisites are needed to enrol in this course.

As part of this course, you’ll attend face-to-face workshops over 52 weeks and be expected to complete exercises and assessments in your own time. Self-paced learning for these tasks will be supported by your supervising instructors, who can guide you through how much time you should be spending on each exercise.

Once you have completed Certificate III in Individual Support (Ageing), you’ll have a strong factual, procedural and technical knowledge base to begin working as a professional career in an aged care or residential setting.

There are several roles that graduates from a Certificate III in Individual Support go on to have. Just some of these roles include:

  • Support worker
  • Respite worker
  • Personal care worker
  • Community care worker

Yes. As part of this course, you will undertake 120 hours of vocational placement. This is a compulsory element of Certificate III in Individual Support. As part of this work placement, you will gain valuable practical knowledge and experience about working in ageing or home care centres and apply your learnings from the course to highly relevant tasks.

To get started studying a Certificate III in Individual Support, you’ll need a laptop or tablet you can use to access websites and complete exercises. The rest of the course material will be either available online or provided to you during your study.

With a long history of proudly serving the community, St John Ambulance Victoria offers training and education to empower individuals and give them life-saving skills. We offer a range of training, both online and in person, including basic first aid coursesmental health training, and other advanced education certificates and diplomas. We can organise an onsite first aid course for your workplace or other flexible options to suit your lifestyle. Get in touch and talk to us about which training course is best for you.

Interested in completing CHC33015 Certificate III in Individual Support (Ageing, Home and Community)?

Fill out the form below and a member of our team will be in contact to discuss your enrolment.