With over 20 years of experience as a Case Manager, Estela Acosta brings deep compassion and commitment to her role at Seniors Community Care.

At the heart of Estela’s work is a simple but powerful question she asks every new client: “At this point in your life, what is most important to you?” This sets the tone for a truly person-centred approach, one that ensures each individual receives services tailored to their unique needs and preferences.

Whether a client needs weekly personal care or help navigating available supports, Estela works with them to design care that fits their lifestyle. “It’s never about me or anyone else,” she says. “It’s always about what the client wants and needs.”

Like many in the aged care sector, Estela acknowledges the challenge of finding enough support workers who are the right cultural and language fit for every client. “It can be difficult to find that perfect match,” she explains. “But at Seniors, we do everything we can to meet those needs.”

What sets Seniors Community Care, which is part of St John Ambulance Victoria, apart, Estela believes, is its enduring commitment to person-centred care. “We don’t just provide services; we deliver them in a way that truly respects the client. That’s how you make a real impact.”

She’s also proud of the organisation’s culture. With approachable leadership and an open-door policy, staff are supported every step of the way. “If there’s ever an issue, there’s always someone there to offer advice and help you navigate it.”

For Estela, this philosophy, grounded in empathy, respect, and flexibility, is why she has remained with Seniors for so many years. “When you find an organisation that values people the way Seniors does and aligns with your own values as a case manager, you know you’re in the right place.”