As we come to an end of the National Volunteer Week 2025, we shine a light on the people behind the uniforms, our volunteers. This year’s theme, "Connecting Communities," reminds us that connection doesn’t just happen. It is built, person by person, act by act. Few stories reflect this more beautifully than Laura Taylor’s.

A Lifelong Connection to Care

Laura, now 30, has been part of St John Ambulance Victoria since she was just 11 years old. Starting as a youth member in the Monash Division, she grew up surrounded by people who valued service, compassion, and community.

Today, Laura is the Divisional Manager at Monash Division and a mental health nurse, a career known for its emotional intensity and high demands. Despite her busy schedule, she still makes time to volunteer with St John.

“People think you can’t volunteer if you have a stressful job,” Laura says. “But you can. Volunteering has always been a constant in my life, it helps me feel connected to something bigger.”

Caring Beyond the Clinic

At events, Laura brings more than just clinical skills. She brings calm. She brings kindness.

“I try to make everyone I meet at an event feel supported and safe,” she says. “It’s about treating people with dignity, no matter their situation. Everyone deserves care.”

That philosophy, often called unconditional positive regard, was instilled in Laura during her early days as a youth member. It is now central to her work, both in hospitals and on the first aid post.

Volunteering Builds Confidence and Community

Laura credits St John with helping her grow into the leader she is today.

“If I hadn’t volunteered, I probably wouldn’t feel comfortable driving an ambulance or a 12-seater bus,” she laughs. “St John gave me early opportunities in leadership and decision-making, in a safe, supportive space.”

She also found her people: “When you volunteer with the right organisation, you meet others who share your values. That connection is powerful.”

You Don’t Need a Plan — Just an Open Heart

Laura never had strict goals for where volunteering might take her. Instead, she said “yes” to opportunities as they came, and in doing so, discovered more about herself and her community.

Her message to anyone considering volunteering?

“Embrace the difference. Keep yourself open to things you might not even know exist. And just have fun along the way.”

Volunteering Connects Us All

Laura’s story reminds us that volunteering is for everyone, no matter your job, your background, or your experience. It is about showing up, caring for others, and building a more connected community.

This National Volunteer Week, we thank Laura and every volunteer who gives their time, heart, and energy to help others. You are the connection that holds our community together.

Want to make a difference?
Join Laura and thousands of others by volunteering with St John Ambulance Victoria.