When someone calls Seniors Community Care, chances are the first voice they hear is Christine’s. It’s a voice that is calm, gentle and reassuring, the kind that instantly makes you feel heard.

As the organisation’s receptionist, Christine is often the first point of contact for clients, carers and families. She sets the tone for every interaction, offering warmth, empathy and a genuine sense of care, qualities that make all the difference, particularly for older people who may be feeling uncertain, vulnerable or simply in need of a friendly conversation.

Christine joined Seniors Community Care in July last year, following a message from a familiar face. Having previously worked closely with a colleague who had also joined Seniors Community Care, she was encouraged to come in for an interview when a role became available.

“I came in, met the team, and everything just felt right,” Christine recalls. “I started in the rostering team, which was a great way to really understand what Seniors does and how everything fits together.”

After a few weeks, an opportunity arose that felt like a natural next step. A position opened in reception; a role Christine was immediately drawn to.

“I’ve always loved reception and customer service. You’re the face of the organisation. You’re the first person people speak to when they call or walk through the door, and that’s such an important role.”

The move turned out to be perfect timing. Christine’s experience in rostering gave her a strong foundation, allowing her to navigate systems, understand services, and assist callers with confidence and clarity. Today, that background shows in every interaction.

A Role Built on Empathy and Connection

Christine’s days are busy and varied. She takes a constant stream of calls, from clients checking in, carers coordinating schedules, and community members enquiring about services. She supports coordination teams, assists with Manor Meals calls, and regularly conducts client surveys to check in on wellbeing and address any concerns.

“I speak to many clients every day,” she says. “You really get to know them.”

Those conversations matter. For some clients, Christine is not just a helpful voice, she is a familiar one, someone they can trust. She listens carefully, allows time for a chat, and understands that sometimes people just want to feel connected.

“There are days when I know someone is lonely,” she says. “I don’t try to rush them. I know I’m busy, but they need that conversation too. A little empathy goes a long way.”

It’s this approach that makes Christine so well suited to the role. She treats people how she would want to be treated, building rapport through respect, patience and genuine kindness.

Finding Support, Finding Belonging

Christine speaks openly about how meaningful her role has been for her personally. After a difficult period in her life, she found not just a workplace at Seniors Community Care, but a community.

“I came here at a time when I wasn’t in the best place,” she says. “The support, the interaction, the care, it really made a difference. Everyone here is beautiful, and the encouragement I received helped pull me through.”

That sense of belonging remains strong. From team lunches and monthly dinners to daily conversations and shared laughs, Christine describes Seniors as a place where people genuinely look out for one another.

“It feels like family,” she says. “I don’t have a big family, so this means a lot to me.”

Life Beyond the Front Desk

Outside of work, Christine is equally committed to wellbeing. She starts her days with cold dips on Frankston beach, goes to the gym, and walks for 40 minutes each night. She lives with her rescue cat, Leo, and keeps busy with travel and time with friends.

She recently returned from a memorable trip through the United States with her daughter, a 23‑year‑old nurse, and is looking forward to a getaway to Bali. “I try to keep active and enjoy life,” she says.